Radarly API Degradation

Incident Report for Meltwater API

Resolved

Our Engineering teams have resolved the issue, restoring core functionality to the Radarly API. However, as a result of this incident, some Social Performance and Engagement/Scores updates may be unavailable. Some Engagement metrics for posts published before November 15, 2024, may no longer be updated.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 22, 2024 - 21:16 UTC

Update

Our Engineering team has resolved the issue affecting the Radarly API. However, some influencer data may still be unavailable.

We will continue to monitor and provide updates accordingly.
Posted Nov 14, 2024 - 21:34 UTC

Monitoring

The Radarly API continues to function as expected. We will continue to monitor and provide updates accordingly.
Posted Nov 13, 2024 - 21:35 UTC

Identified

Our Engineering team has resolved the issue affecting the Radarly API. Some influencer data backfill continues and we will provide status updates on their progress.
Posted Nov 12, 2024 - 16:49 UTC

Update

Our Engineering team continues to investigate the issue affecting the Radarly API.

We apologize for the inconvenience and thank you for your patience.
Posted Nov 11, 2024 - 21:02 UTC

Investigating

We are currently experiencing an issue where the Radarly API is unavailable for users. Our engineering team is currently investigating and working on a fix.

We apologize for any inconvenience caused and we will provide updates accordingly.
Posted Nov 11, 2024 - 14:47 UTC
This incident affected: Radarly API.